Privacy Policy
Effective Date: 30 May 2026
CloudLedger Outsourcing Services LLP Privacy Policy
CloudLedger Outsourcing Services LLP (“CloudLedger”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or communicate with us.
Our Contact Detail
Business Name: CloudLedger Outsourcing Services LLP
Registered Address:
A-504, A Wing, Keshav Imperial, Pd. Malviya Road, Sitabuldi, Nagpur, Maharashtra 440012, India
Email: info@cloudledger.com
Website: https://www.cloudledgeruk.com
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
The Information We Collect
We may collect and process the following categories of personal information:
Identity Information
- Full name
- Business name
- Company registration details
- Director or authorized representative information
Contact Information
- Email address
- Phone number
- WhatsApp number
- Postal address
Financial Information
- Bank account information
- Accounting records
- Invoices
- Tax records
- VAT information
- UTR/PAN information
- Payroll information
- Financial statements
Business Information
- Nature of business
- Industry information
- Accounting software details
- Payment platform information
- Financial year information
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
Communication Information
- Emails
- Contact form submissions
- Customer support requests
- Meeting notes and correspondence
How We Collect Your Information
Most personal information we process is provided directly by you when you:
- Contact us through our website
- Request a quotation or consultation
- Engage us for accounting, bookkeeping, payroll, taxation, VAT, or advisory services
- Subscribe to our communications
- Upload documents through secure portals
- Communicate with us by email, phone, WhatsApp, or video meetings
We may also receive information indirectly from:
- Government authorities and regulatory bodies
- Accounting software providers such as Xero and QuickBooks
- Banking institutions
- Payment service providers
- Professional advisors acting on your behalf
- Publicly available business registers
Why We Collect Your Information
We use your information for the following purposes:
Service Delivery
- Providing bookkeeping services
- Preparing accounts and financial reports
- Payroll processing
- Tax compliance services
- VAT return preparation
- Financial advisory services
Client Management
- Managing client relationships
- Communicating regarding services
- Responding to enquiries
- Scheduling consultations and meetings
Legal and Regulatory Compliance
- Meeting tax and accounting obligations
- Complying with applicable laws and regulations
- Preventing fraud and financial crime
- Maintaining accurate business records
Website Administration
- Improving website performance
- Monitoring website usage
- Enhancing user experience
- Maintaining website security
Marketing
- Sending business updates and relevant information
- Informing clients about new services
Where required by law, we will obtain your consent before sending marketing communications.
Lawful Basis for Processing
Under the UK GDPR and applicable data protection laws, we rely on one or more of the following lawful bases:
Contractual Necessity
Processing is necessary to provide our accounting, bookkeeping, payroll, taxation, and advisory services.
Legal Obligation
Processing is necessary to comply with legal, tax, regulatory, and professional obligations.
Legitimate Interests
Processing is necessary for the legitimate interests of operating and improving our business, provided those interests do not override your rights.
Consent
Where required, we process information based on your consent. You may withdraw consent at any time by contacting us at:
Email: info@cloudledger.com
Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Accounting software providers (such as Xero and QuickBooks)
- Cloud storage and document management providers
- Banks and financial institutions
- HMRC and other tax authorities where required
- Professional advisers and consultants
- IT support and cybersecurity providers
- Regulatory authorities where legally required
All third parties are required to maintain appropriate security measures and process personal data only for legitimate business purposes.
International Data Transfers
As we serve clients across multiple jurisdictions, your information may be processed in countries outside your country of residence.
Whenever personal data is transferred internationally, we implement appropriate safeguards to ensure that your information remains protected and processed in accordance with applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to protect personal information, including:
- Secure servers and cloud storage
- Encrypted communications where appropriate
- Access controls and authentication measures
- Staff confidentiality obligations
- Secure document sharing procedures
- Regular security monitoring
Sensitive credentials should never be shared through unsecured communication channels.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal and regulatory obligations.
Typical retention periods include:
| Information Type | Retention Period |
|---|---|
| Client records and accounting documents | Up to 7 years after end of engagement |
| Tax and VAT records | Up to 7 years or as required by law |
| Payroll records | Up to 7 years |
| Communication records | Up to 3 years after engagement ends |
| Website analytics data | Up to 26 months |
After retention periods expire, information is securely deleted, anonymised, or destroyed.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Maintain website security
You can control cookie settings through your browser preferences.
Your Data Protection Rights
Subject to applicable law, you have the following rights:
Right of Access
You have the right to request copies of your personal information.
Right to Rectification
You have the right to request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal information in certain circumstances.
Right to Restrict Processing
You may request that we limit how we process your information.
Right to Object
You may object to certain types of processing.
Right to Data Portability
You may request that we transfer your personal information to another organisation where applicable.
To exercise any of these rights, contact:
Email: info@cloudledger.com
We will respond to requests within the timeframe required by applicable law.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations.
The latest version will always be available on our website.
How to Make a Complaint
If you have concerns regarding how we handle your personal information, please contact us first:
CloudLedger Outsourcing Services LLP
A-504, A Wing, Keshav Imperial, Pd. Malviya Road, Sitabuldi, Nagpur, Maharashtra 440012, India
Email: info@cloudledger.com
If you are not satisfied with our response and are subject to UK GDPR, you may complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
